The short version (the numbered sections below are what you agree to; this box is just a guide)
IMPORTANT — PLEASE READ BEFORE USING HSTLE
These Terms of Service ("Terms") constitute a legally binding agreement between An Obvious Name Private Limited, a company incorporated under the Companies Act, 2013, having its operating office in Mumbai, Maharashtra ("HSTLE", "Company", "we", "us or "our"), and the person accessing or using the HSTLE Platform ("you", "your or "User").
By clicking "I Agree", creating an Account, accessing the Platform, posting or accepting a Task, communicating with another User through the Platform, initiating or receiving a payment through the Platform, or otherwise using any part of HSTLE, you expressly acknowledge that you have read, understood and agreed to these Terms.
If you do not agree to these Terms, you must not access or use HSTLE.
These Terms must be read together with the Privacy Policy, Refund and Cancellation Policy, Acceptable Use Policy, Safety Policy, Grievance Policy and any other policy expressly incorporated into these Terms.
Where required by law, a User shall be separately presented with, and required to accept, applicable policies.
For purposes of these Terms:
"Account" means the account created by a User to access or use HSTLE.
"Applicable Law" means every applicable statute, regulation, rule, notification, circular, order, direction, judgment, decree, governmental requirement, licence condition and binding regulatory requirement applicable to the relevant person, activity, transaction or circumstance.
"Company" / "HSTLE" means An Obvious Name Private Limited and, where the context permits, its affiliates, successors, permitted assigns, officers, directors, employees, consultants, contractors, licensors, technology providers and payment/service partners.
"Content" means any information, photograph, text, description, message, review, rating, document, audio, video, communication or other material submitted, transmitted, displayed or otherwise made available by a User.
"Hustler" means an independent User who offers to perform a Task.
"Poster" means an independent User who posts or requests a Task.
"Platform" means HSTLE's website, mobile application, software, systems, databases, interfaces, APIs, communication facilities and related technology.
"Task" means a lawful task, errand, activity or service posted by a Poster and accepted by a Hustler through the Platform.
"Third-Party Service Provider" means an independent third party providing payment, identity verification, hosting, cloud, telecommunications, mapping, analytics, security, insurance, technology or other services to HSTLE or Users.
"User" means any person accessing or using the Platform, including a Poster and Hustler.
HSTLE is a technology-enabled marketplace and communication platform.
HSTLE does not itself provide, perform, supervise, manage, control, direct, guarantee, insure or warrant the Tasks undertaken by Hustlers.
HSTLE's function is limited to providing technological infrastructure through which Users may discover one another, communicate, arrange Tasks, process Platform transactions where applicable, and access related Platform functionality.
Any contract, arrangement, understanding or transaction concerning a Task is solely between the Poster and the Hustler.
HSTLE is not a party to that underlying contract.
The fact that HSTLE:
shall not, by itself, make HSTLE a party to the underlying User-to-User contract or make HSTLE responsible for its performance.
Except where HSTLE expressly assumes a specific obligation in a separate written agreement signed by an authorised representative of HSTLE, HSTLE does not assume responsibility for:
No employee, customer-service representative, moderator, automated system, advertisement, rating, badge or Platform feature shall be construed as creating such responsibility unless expressly authorised in writing.
Every Hustler is an independent service provider.
Nothing in these Terms creates an employer-employee relationship between HSTLE and a Hustler.
HSTLE does not:
No User is authorised to represent, bind, contract on behalf of, incur liability on behalf of, make representations for, or otherwise act as agent of HSTLE.
A User shall not represent to any third party that the User is an employee, agent, partner, representative or authorised spokesperson of HSTLE.
Any representation contrary to this clause shall be made solely at the User's own risk.
HSTLE does not endorse, certify, recommend or guarantee any User merely because that User:
Any verification conducted by HSTLE is a limited verification process, not a certification of character, honesty, competence, safety, criminal history, reliability, financial capacity, professional qualification or future conduct.
HSTLE expressly disclaims any representation that a verified User:
Every User must independently evaluate:
HSTLE does not replace the User's own due diligence.
A User shall not rely solely upon HSTLE's verification, ratings, reviews, badges or Platform information when making a decision involving safety, property, money or legal obligations.
Every User represents and warrants that:
A Poster is solely responsible for:
A Poster shall not conceal a known danger, material defect, hazardous condition or other circumstance reasonably likely to cause injury, damage or loss.
A Hustler is solely responsible for:
HSTLE does not independently determine whether a Hustler is legally qualified to perform every category of Task.
The Platform shall not be used for any unlawful, fraudulent, abusive, dangerous or prohibited activity.
Without limitation, the following are prohibited:
HSTLE may use automated systems, human review or a combination of both to identify potentially prohibited, fraudulent, unsafe or unlawful activity.
HSTLE may, at its discretion and subject to Applicable Law:
The exercise or non-exercise of any moderation right does not constitute an assumption of responsibility for User conduct.
HSTLE provides safety features as risk-reduction mechanisms only.
No safety feature constitutes:
Where immediate danger exists, Users must independently contact the appropriate emergency service or governmental authority.
A User shall not deliberately circumvent HSTLE by moving a Task or payment off the Platform for the purpose of avoiding Platform fees, safeguards, dispute mechanisms or other Platform controls.
Where Users voluntarily conduct dealings outside HSTLE:
Nothing herein prevents a person from exercising a mandatory statutory right.
HSTLE is not:
of property exchanged between Users.
A User's act of handing property to another User does not constitute delivery of that property to HSTLE.
HSTLE does not obtain possession, custody, title or beneficial ownership of property merely because the Task was arranged through HSTLE.
Users shall not use HSTLE for Tasks involving unusually high-value property, cash, jewellery, bullion, original title documents, passports or similarly sensitive assets except where expressly permitted by HSTLE.
Any User who voluntarily provides property contrary to such restriction assumes the associated risk to the maximum extent permitted by law.
Current thresholds (HSTLE policy under section 9(z), may change with notice): Tasks must not involve carrying cash above ₹10,000, jewellery, bullion, original title documents, passports, or any item whose value exceeds ten times the Task price. During the pilot, HSTLE does not expressly permit exceptions. A User who hands over property beyond these limits does so entirely at their own risk.
Where payment functionality is available, payment processing may be performed by independent regulated payment providers.
HSTLE shall not be responsible for failures attributable to:
Where HSTLE is legally required to perform a payment-related function, its responsibility shall be limited to that function.
Where applicable, the Hustler authorises HSTLE, strictly to the extent permitted by Applicable Law, to facilitate collection and settlement of amounts payable for Tasks through the Platform.
HSTLE may:
This arrangement does not make HSTLE responsible for the underlying Task.
Limited payment collection agent. For the avoidance of doubt, and to the extent permitted by Applicable Law, a Hustler who sets up payouts appoints HSTLE as their limited payment collection agent solely for the purpose of receiving, through HSTLE's regulated payment partner, amounts payable by a Poster for a Task performed on the Platform. A Poster's payment of the Task amount into the payment partner's designated held account constitutes payment to the Hustler and discharges the Poster's payment obligation to the Hustler for that Task; the Hustler's recourse for that amount is to HSTLE under these Terms and the Refund and Cancellation Policy. HSTLE will deduct only the commissions and fees disclosed in-app at the time of the Task and route the balance to the payout account (UPI ID or bank account) registered by the Hustler, who confirms it is their own and that they are its beneficial owner. The Hustler's acceptance of this authorisation is recorded with a timestamp and the Terms version in force when they set up payouts. HSTLE does not take custody of funds in its own right and this appointment does not make HSTLE a party to the underlying Task.
Reopened on a no-show. Once a task is paid, the assigned Hustler has ten minutes to confirm they have started. If they do not, the task reopens automatically and the Hustler receives a strike. The Poster's payment remains safely held on the reopened task so the next Hustler can take it over, and the Poster may cancel the task at any time for a full refund to the original payment method.
Refunds and cancellations shall be governed by the applicable Refund and Cancellation Policy.
Where a refund is made voluntarily beyond a mandatory legal entitlement, such payment shall not constitute an admission of liability or create a precedent.
Nothing in the Refund and Cancellation Policy shall be interpreted as enlarging HSTLE's responsibility for the underlying Task.
Any dispute relating to the performance, quality, legality, safety, payment, property, conduct or outcome of a Task is primarily a dispute between the relevant Users.
HSTLE may provide a Platform dispute mechanism for administrative purposes.
Such assistance does not:
No fiduciary, trustee, special confidence or other heightened duty is created between HSTLE and any User merely by virtue of:
Every User is solely responsible for Content submitted by that User.
The User represents that the User has all rights necessary to submit such Content and that it does not violate Applicable Law or third-party rights.
HSTLE does not adopt, endorse, guarantee or verify User Content merely because it is displayed through the Platform.
HSTLE may remove or restrict Content where it reasonably believes that the Content:
Ratings and reviews are User-generated opinions.
HSTLE does not guarantee their accuracy.
A rating does not constitute:
HSTLE may take reasonable measures against manipulated, fraudulent or abusive ratings.
All intellectual property rights in the Platform and HSTLE's proprietary technology remain vested in HSTLE or its licensors.
No User obtains ownership rights merely by using HSTLE.
Except with HSTLE's written permission, no User may:
the Platform or its proprietary components.
Personal data shall be processed in accordance with HSTLE's Privacy Policy and Applicable Law.
The Privacy Policy forms an integral part of these Terms.
Users acknowledge that information may be processed for legitimate Platform purposes including:
A User remains responsible for information voluntarily disclosed by that User to another User outside the Platform.
HSTLE may use independent Third-Party Service Providers.
HSTLE does not control the operations of independent third parties.
Except to the extent liability cannot lawfully be excluded, HSTLE shall not be liable for any loss caused exclusively by the act, omission, failure, interruption, delay or malfunction of a Third-Party Service Provider.
The Platform is provided on an "AS IS", "AS AVAILABLE" AND "WITH ALL FAULTS" basis to the maximum extent permitted by law.
HSTLE does not warrant that the Platform shall:
To the maximum extent permitted by Applicable Law, HSTLE expressly disclaims all express, implied and statutory warranties and conditions concerning:
No statement made by a User shall constitute a warranty by HSTLE.
No advertisement, description, rating, badge or Platform display shall enlarge HSTLE's obligations beyond those expressly stated in these Terms.
To the maximum extent permitted by Applicable Law, HSTLE and its directors, officers, employees, affiliates, contractors, licensors and service providers shall not be liable for any:
To the maximum extent permitted by law, HSTLE shall not be liable for any loss, injury, damage, claim, expense or liability arising from or connected with:
This allocation of risk shall apply irrespective of whether the claim is characterised as contractual, tortious, statutory, equitable or otherwise, to the extent such exclusion is legally permissible.
Subject to liabilities which cannot legally be excluded or limited:
the aggregate liability of HSTLE arising out of or relating to the Platform, these Terms, or any claim made by a User shall not exceed the total Platform service fees actually retained by HSTLE from that User during the three (3) months immediately preceding the event giving rise to the claim.
Where no service fee was retained from the relevant User during that period, the maximum aggregate liability shall, to the maximum extent permitted by law, be ₹5,000.
This cap shall apply collectively to all claims arising from the same facts or circumstances.
A User shall not circumvent the liability cap by dividing one underlying dispute into multiple causes of action, claims, proceedings or legal theories.
Nothing herein excludes or limits liability which Applicable Law prohibits HSTLE from excluding or limiting.
The following shall not, by themselves, constitute an assumption of liability by HSTLE:
To the maximum extent permitted by Applicable Law, each User shall indemnify, defend and hold harmless HSTLE, its affiliates, directors, officers, employees, consultants, contractors, licensors and service providers from and against all claims, proceedings, actions, demands, losses, liabilities, damages, penalties, costs and expenses, including reasonable legal costs, arising from or relating to:
Where reasonably practicable, HSTLE shall notify the User of a claim for which indemnification is sought.
HSTLE may participate in the defence of such claim.
The indemnifying User shall not settle a claim in a manner that:
without HSTLE's prior written consent.
Strikes. HSTLE records a reliability strike when a Hustler fails to start a paid task within the start window, and when a Poster allows a selected Hustler's payment window to lapse three times on one task. Three strikes within any ninety-day period result in a thirty-day suspension. A further strike after a suspension has been served results in permanent closure of the account. Strikes older than ninety days no longer count. Every strike is notified to the User with its reason. Content that is illegal, sexual, or violent results in immediate permanent closure and is handled separately from this ladder.
HSTLE may immediately suspend, restrict or terminate an Account where it reasonably believes that:
HSTLE may take preventive action before completing an investigation.
Such action shall not constitute an admission that the User committed an offence or is legally liable.
Subject to mandatory rights under Applicable Law, termination of Platform access shall not create a right to compensation merely because:
Where HSTLE reasonably suspects fraud, unlawful activity, chargeback abuse, payment manipulation, identity fraud or other material risk, HSTLE may temporarily restrict transactions or settlement to the extent permitted by Applicable Law.
Any such action may be taken for purposes including:
The User expressly consents to contracting electronically.
Click-wrap acceptance, electronic acceptance, OTP-based confirmation, Account creation, in-app confirmation and other electronic acceptance mechanisms may constitute evidence of acceptance to the extent recognised by Applicable Law.
HSTLE may retain:
for legal, security, operational and evidentiary purposes, subject to Applicable Law and the Privacy Policy.
HSTLE's electronic records maintained in the ordinary course of business may be relied upon, subject to Applicable Law, to establish:
HSTLE shall not be responsible for failure, delay, interruption or degradation caused by events beyond its reasonable control, including:
HSTLE may comply with lawful requests, notices, orders, summonses, warrants and directions issued by competent authorities.
HSTLE may disclose information where:
Such cooperation shall not constitute an admission of liability or responsibility for the conduct under investigation.
To the extent HSTLE qualifies as an "intermediary" under Applicable Law, HSTLE shall avail itself of all exemptions, safe-harbours, protections and immunities available to it under Applicable Law, including applicable protections under Section 79 of the Information Technology Act, 2000.
Nothing in these Terms shall be construed as HSTLE voluntarily assuming responsibilities beyond those imposed upon it by Applicable Law.
HSTLE shall maintain and implement such due-diligence mechanisms, policies and grievance mechanisms as are applicable to its legal classification and activities.
Nothing contained in these Terms shall be construed as:
Where HSTLE voluntarily provides assistance beyond its legal obligation, such assistance shall not enlarge its underlying legal role unless expressly agreed in writing.
Customer support is provided as an administrative service.
No employee, representative or customer-support agent has authority to:
Any binding waiver or amendment must be made by an authorised representative of HSTLE in writing.
Any discretionary refund, credit, reimbursement or goodwill payment made by HSTLE shall not constitute:
Such payment shall not enlarge HSTLE's liability beyond the express terms of these Terms.
HSTLE may modify, suspend, discontinue, replace or restrict any Platform feature.
HSTLE is not required to maintain any particular feature indefinitely.
HSTLE may change:
subject to Applicable Law and any legally binding commitment expressly made by HSTLE.
HSTLE may amend these Terms from time to time.
Where required, HSTLE shall provide notice and/or obtain fresh acceptance.
The version accepted by the User shall be recorded where technically feasible.
A material change shall become effective in accordance with the notice mechanism specified by HSTLE and Applicable Law.
Nothing in these Terms is intended to:
Any provision found to conflict with a mandatory legal requirement shall be interpreted to the maximum extent legally permissible and modified only to the extent necessary to comply with that requirement.
Where a User qualifies as a "consumer" under Applicable Law, nothing in these Terms shall be interpreted as depriving that User of mandatory rights available under applicable consumer-protection legislation.
At the same time, where the underlying Task is performed exclusively by an independent User and HSTLE merely facilitates the transaction, the parties acknowledge the contractual distinction between the Platform service supplied by HSTLE and the independent service supplied by the Hustler.
If any provision is held invalid, unlawful or unenforceable, the provision shall be enforced to the maximum extent permissible.
The remainder of these Terms shall continue in full force.
Where possible, an invalid provision shall be interpreted or modified narrowly so as to preserve its commercial and legal purpose without extending HSTLE's obligations beyond Applicable Law.
Failure by HSTLE to exercise any right immediately shall not constitute waiver.
Any waiver must be express.
A waiver relating to one event shall not constitute a waiver relating to any subsequent event.
A User shall not assign or transfer rights or obligations under these Terms without HSTLE's prior written consent.
HSTLE may assign or transfer these Terms, in whole or part, to:
subject to Applicable Law.
These Terms, together with documents expressly incorporated by reference, constitute the complete agreement concerning use of HSTLE, except for any separate written agreement expressly executed by HSTLE.
No statement made outside these documents shall modify HSTLE's contractual obligations unless made by an authorised representative in writing.
In case of conflict:
Applicable Law shall prevail;
a mandatory governmental or judicial direction shall prevail;
a specific written agreement signed by HSTLE and the User shall prevail to the extent expressly stated;
these Terms shall apply generally; and
policies incorporated by reference shall govern the specific subject matter addressed by them.
The following shall survive termination:
These Terms shall be governed by the laws of India.
Subject to mandatory jurisdiction and statutory rights available under Applicable Law, courts having competent jurisdiction in Mumbai, Maharashtra shall have jurisdiction over disputes arising from these Terms or the Platform.
Nothing in this clause shall deprive a User of a mandatory statutory forum or remedy.
HSTLE shall maintain grievance mechanisms required by Applicable Law.
Users may submit complaints through the grievance mechanism published on the Platform.
HSTLE may establish procedures for acknowledgement, investigation and resolution.
Nothing in this clause prevents a User from approaching a competent statutory authority where legally entitled to do so.
For support and grievances:
Email: hello@hstle.in
Additional contact details and the designated Grievance Officer's particulars shall be displayed on the Platform as required by Applicable Law.
BY USING HSTLE, YOU EXPRESSLY ACKNOWLEDGE AND AGREE THAT:
(A) HSTLE is a technology platform and not the provider of Tasks performed by Hustlers;
(B) the contractual relationship concerning a Task is between the relevant Users;
(C) Hustlers are independent service providers and not employees or agents of HSTLE;
(D) HSTLE does not guarantee the identity, character, qualifications, conduct, safety or performance of any User;
(E) verification, ratings, reviews and safety features reduce risk but do not eliminate risk;
(F) you remain responsible for your own decisions, conduct and due diligence;
(G) HSTLE is not the bailee, carrier, custodian or insurer of property exchanged between Users;
(H) HSTLE does not guarantee uninterrupted or error-free Platform availability;
(I) HSTLE's liability is limited to the maximum extent permitted by Applicable Law;
(J) you are responsible for claims arising from your own conduct and agree to indemnify HSTLE accordingly;
(K) electronic acceptance constitutes acceptance of these Terms to the extent recognised by Applicable Law;
(L) HSTLE may suspend or terminate access where permitted by these Terms and Applicable Law;
(M) HSTLE may cooperate with competent authorities and comply with lawful directions;
(N) nothing in these Terms removes a mandatory statutory right or remedy which cannot lawfully be excluded; and
(O) you have had a reasonable opportunity to read and understand these Terms before using HSTLE.
IF YOU DO NOT ACCEPT THESE TERMS, DO NOT USE HSTLE.